Refund & Return Policy

• Inspect your box upon delivery. If anything is damaged, missing, or incorrect, reach out to us within 48 hours of receiving your order.
• We will either ship the missing or replacement items at no charge, or issue a full or partial refund — whichever you prefer.
• You do not need to return the damaged items. Just let us know what happened and we'll take care of it.

• If you change your mind, unopened and unused boxes may be returned within 7 days of delivery for a full refund.
• To initiate a return, contact us at [email protected] or call 209-448-8708. We'll arrange pickup or provide a return address.
• Once we receive and inspect the returned box, your refund will be processed within 3–5 business days to your original payment method.
• Opened boxes are not eligible for return unless items are damaged or incorrect.

• If your order does not arrive within the promised delivery window, contact us immediately and we will investigate.
• For same-day delivery orders that miss the window, we will either deliver the same evening or the following morning at no additional charge.
• If a delivery cannot be completed due to an incorrect address provided at checkout, redelivery fees may apply.

• Every box is packed by hand and checked against the grade-level supply list before it leaves our facility.
• If for any reason you are not satisfied with your order, contact us and we will work with you to find a resolution.
• Our goal is simple: every student should start the school year with everything they need. If that didn't happen, that's on us.

To report an issue, request a return, or ask a question about your order, contact us through any of the following: